What to Say When Someone Cries at Work

When someone cries at work, showing curiosity and compassion, even if you’re uncomfortable, is core to being an emotionally intelligent leader. What should you say to someone who’s crying at work? Try something like: “Let’s pause for a moment here. I can see you’re crying. Would you like to take a break or keep going? It’s up to you.”  This is neutral language that gives someone the opportunity to choose what they want and need next. Or, say: “I’m going to stop our conversation for a second to check in with you. Can you tell me what’s going on for you right now?”  This demonstrates compassion and curiosity for the person, without dramatizing or overplaying concern. Or, try: “You’re crying, so let’s pause. What would be most helpful for you right now? I’ll follow your lead.”  This acknowledges what’s happening, while empowering the person to take control.